We hope you love our products as much as we do, but if you are not completely satisfied with your product, contact us within 14 days of receipt using the email address on your invoice and we will provide you with an RMI number to return your goods.
Goods need to be unused and in their original packaging to be accepted for returns, unless they are faulty. Goods which are returned but have been opened and/or used will only receive a 50% store credit as used goods cannot be resold as new.
If goods are faulty, we will provide a full refund, including any associated postage costs. Where the reason for return is not due to faulty goods, we will only refund the cost of the product and not postage costs. The safe return of goods in either case is the responsibility of the customer and we cannot refund items which are not returned to us. We therefore strongly recommend that customers obtain proof of postage and retain their original invoice when returning goods in order to be able to make a claim against the mail carrier for any items which may be lost in transit. We cannot assist in claims for lost returns which do not reach our office.
Please do not return faulty product - send an email to the store with pictures showing the original product and an example of the fault highlighted in the photo. It is not always necessary to return a faulty product, in most instances we can arrange for a replacement to be sent on the basis of a photo alone.
