LOYALTY POINTS
Apologies that it's taken a few weeks, but the issue with Loyalty Points has been fixed now, you can now spend more than one point at a time!
To find and spend your points, its a little different to the old site, as you will get a voucher code to spend, so you need to do that step before you are ready to check out.
Once in the store, click the person icon (top right) to access your account page. See below:
Once on that page you will see a new "Manage Loyalty" button (top left) Click that button to open the Loyalty Points page.
You will then see how many points you have on the new site (please remember points from the old system could not be carried forward so you will only have points now if you have made an order on the new site (since 22nd August). Once you know how many points you have you can choose how many to cash in.
Scroll down the screen a little and you will see a "Ways to redeem" section - click the settings icon (see below) to open up a pop-up into which you enter the number of points you want to spend.
You can opt to here to use all or just some of your points - just enter the number you want to spend.
This pop-up rounds up to the nearest £1 (a foible of the system as normally it makes you wait until you have £5 to withdraw and we cannot change it) It will however issue a voucher just for the number of points you've entered and the correct total shows on the next screen.
This screen now gives you the discount voucher - all you need to do is click "Apply Code" to add the discount to your basket and then you can check out.
We know it looks a little different - but once you've done the procedure once, you'll see it's easier to do than it is to explain! As always, you can email us if you get stuck (but please be aware we don't see emails when packing so we may not reply immediately!)
Happy Shopping!
Tara & Rick
