Privacy policy
Seven Hills Crafts
Privacy & Cookie Policy
Last updated: June 2026
1. About Us
The data controller in respect of our website is Seven Hills Crafts Ltd (company registration number 9751362) of 602 Loxley Road, Sheffield, S6 6RU, United Kingdom.
You can contact the data controller by writing to the above address or by emailing sales@sevenhillscrafts.co.uk for the attention of the “Data Controller”. If you have any questions about this policy, please get in touch.
2. Information We Collect
We collect information about you in the following ways:
- When you provide it to us directly, e.g. by placing an order, creating an account, or signing up to our newsletter
- From your use of our website, using cookies and similar technologies
- Occasionally from third parties
The types of information we may collect include: name, billing and shipping address, email address, telephone number, IP address, browser and device information, pages visited on our website, geographical location based on IP address, and company name or VAT number where applicable.
3. How We Use Your Information
The table below sets out the information we collect, our legal basis for using it, and how we use it.
|
Information We Collect |
Legal Basis |
How We Use It |
|
Name, billing and shipping address, email address, telephone number, account password |
Legitimate Interest / Contract |
Processing and shipping orders, updating order status, managing your account, and providing customer service. Details may be passed to third-party delivery partners for order fulfilment. |
|
Email (direct or via contact form) |
Legitimate Interest |
Responding to your enquiries, forming a contract in relation to an existing order, or providing information prior to a sale. |
|
Device and browser information, pages visited, IP address |
Legitimate Interest |
Understanding how our website is used, improving our website content, and informing our advertising and marketing. |
|
Name and email address (newsletter subscribers) |
Legitimate Interest / Consent |
Sending you news, offers, and updates. You consent when you sign up and can unsubscribe at any time. |
|
Web server logs |
Legal Obligation |
Ensuring network and information security. We do not use server logs to identify individual visitors unless investigating suspicious activity. |
|
Payment information |
Legitimate Interest |
We do not store payment information on our website. All payments are processed by PayPal in accordance with their privacy policy. |
|
Cookie and analytics data |
Legitimate Interest |
Analysing website usage and improving our services. See the Cookie Policy section below for full details. |
4. Sharing Your Information
We only share your information with third parties to the extent necessary to run our business. This includes:
- Service providers who help us operate our website and fulfil orders (including delivery partners)
- Mailchimp, who manage our email newsletter mailing list
- PayPal, who process payments on our behalf
- Google, for website analytics purposes
- Meta, for promotional purposes
- Where we are required to do so by law, or to enforce our legal rights
We do not sell your personal information to third parties.
5. International Transfers
Some of our third-party service providers are based outside the UK and European Economic Area (EEA). Where we transfer your data internationally, we ensure appropriate safeguards are in place:
- Google Analytics data is transferred to the United States under the EU–U.S. Data Privacy Framework and equivalent UK provisions
- Mailchimp is based in the United States and processes data under standard contractual clauses and applicable adequacy mechanisms
- Delivery partners may receive your name and address outside the EEA where necessary to fulfil your order
6. How Long We Keep Your Information
We retain your information for no longer than necessary, taking into account any legal obligations we have. When you place an order, we retain that information for six years following the end of the financial year in which you placed your order, in accordance with our legal obligation to maintain records for tax purposes under paragraph 6, Schedule 11 of the Value Added Tax Act 1994.
7. How We Keep Your Information Secure
We use appropriate technical and organisational measures to protect your information, including storing data on secure servers and encrypting data transfers to and from our website using Secure Sockets Layer (SSL) technology.
Our website is hosted by Shopify. Their infrastructure and security practices are detailed at shopify.com/security.
8. Your Rights
Under UK GDPR, you have the following rights in relation to your personal information:
- The right to access your information and receive details of how it is used
- The right to have inaccurate information corrected or incomplete information completed
- The right to have your information deleted (the “right to be forgotten”)
- The right to restrict how your information is used
- The right to receive your information in a portable format
- The right to object to the use of your information
- The right to withdraw consent where we rely on consent as our legal basis
- The right to complain to a supervisory authority
To exercise any of these rights, please contact us using the details in Section 11.
9. Automated Decision Making
We use limited automated decision making in relation to our email newsletter. Where you have chosen to receive our newsletter, we may use data about your product preferences — gathered through cookies, web analytics, and browsing behaviour — to personalise the content and product recommendations we show you.
10. Sensitive Personal Information
We do not knowingly or intentionally collect sensitive personal information (such as information about racial or ethnic origin, health, religious beliefs, or sexual orientation). You must not submit sensitive personal information to us. If you inadvertently do so, it will be deleted.
Cookie Policy
11. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help the website function correctly, remember your preferences, and provide us with information about how our site is used.
12. How We Use Cookies
We use cookies to ensure our website works properly, to analyse how visitors use our site, and to support our marketing activities. You can choose to decline non-essential cookies by adjusting your browser settings, though this may affect your ability to use some features of our website.
13. The Cookies We Use
Essential Cookies
These cookies are necessary for the website to function and cannot be switched off. They are set in response to actions you take, such as adding items to your cart, logging in, or filling in forms.
|
Cookie Name |
Provider |
Description |
|
_shopify_session |
Shopify |
Maintains your session while browsing |
|
_shopify_y |
Shopify |
Unique visitor identifier for analytics |
|
_shopify_s |
Shopify |
Session identifier used within a single browsing session |
|
_shopify_sa_t |
Shopify |
Marketing and referral tracking within Shopify |
|
_shopify_sa_p |
Shopify |
Marketing and referral tracking within Shopify |
|
cart |
Shopify |
Stores the contents of your shopping cart |
|
cart_sig |
Shopify |
Validates cart contents |
|
secure_customer_sig |
Shopify |
Used to keep you signed in to your customer account |
|
checkout_token |
Shopify |
Stores a unique token for your checkout session |
|
storefront_digest |
Shopify |
Used when password protection is active on the store |
Analytics Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website. All information collected is aggregated and anonymous.
|
Cookie Name |
Provider |
Description |
Type |
|
_ga |
Google Analytics |
Used to distinguish unique users |
3rd Party |
|
_ga_* |
Google Analytics |
Used to persist session state |
3rd Party |
|
_gid |
Google Analytics |
Used to distinguish users, expires after 24 hours |
3rd Party |
|
_gat |
Google Analytics |
Used to throttle the request rate |
3rd Party |
Information collected by Google Analytics (including your IP address and how you interact with our website) may be transferred to and stored on Google’s servers in the United States. This transfer takes place under the EU–U.S. Data Privacy Framework and equivalent UK adequacy provisions. You can view Google’s privacy policy at https://policies.google.com/privacy.
Marketing Cookies
These cookies may be set by us or our third-party partners to build a profile of your interests and show you relevant content. They track your visits to our website and other sites.
|
Cookie Name |
Provider |
Description |
Type |
|
_fbp |
Meta (Facebook) |
Used by Facebook to deliver advertising |
3rd Party |
|
_schn / _scid |
Snapchat |
Used by Snapchat for advertising attribution |
3rd Party |
Functional Cookies
These cookies enable enhanced functionality such as remembering recently viewed products and wishlist items.
|
Cookie Name |
Provider |
Description |
|
recently_viewed_products |
Shopify |
Stores IDs of recently viewed products |
|
wishlist-* |
Advanced Wishlist (app) |
Stores your saved wishlist items |
14. Third-Party Services
Our website uses the following third-party services which may set their own cookies:
Mailchimp
We use Mailchimp to manage our email newsletter. If you sign up to our mailing list, Mailchimp will process your name and email address. Their privacy policy is available at https://mailchimp.com/legal/privacy/.
PayPal
All payments are processed securely by PayPal. We do not store any payment information on our website. PayPal’s privacy policy is available at https://www.paypal.com/uk/webapps/mpp/ua/privacy-full.
15. Managing Cookies
Most browsers allow you to refuse or accept cookies through their settings. For guidance on how to do this, visit www.allaboutcookies.org.
To opt out of Google Analytics tracking specifically, you can install the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.
16. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time. Any changes will be reflected here with an updated date at the top of this page.
17. How to Complain
If you have any concerns about how we use your personal information, you can contact us in the first instance:
Seven Hills Crafts Ltd
602 Loxley Road, Sheffield, S6 6RU
sales@sevenhillscrafts.co.uk
You also have the right to complain to the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
