In most cases it is not possible to give an ETA on individual products.  If a product has sold out, you can request that it be restocked by adding your email to the back in stock notification box (ensure it is typed accurately or the email will fail) and this informs us when ordering from the brand in question that an item is wanted (we do not restock older items without a restock request) and then also sends you an email the second the item arrives.   

In general terms we only order restocks from brands with new releases so depending on where we are in the product ordering cycle it could be 3-4 weeks before a restock arrives as most brands have a monthly release schedule.  Some brands, Lawn Fawn for example – release less frequently so restocks from those brands may have longer wait times.  If items are not in stock with the brand at the time of purchasing the wait may also be longer as we often have to request restock notifications ourselves from the brands. Please do not request a restock if you do not intend to wait for it and return to purchase.

Due to UK distance selling regulations, we cannot take money for goods which we then fail to ship within 14 days of payment.  Therefore, we cannot take pre-payment and pre-orders as we cannot guarantee when items will arrive.  There are sometimes issues in customs clearance which delays products.

In order to ensure you don’t miss new arrivals – sign up for our newsletter and interact with us regularly on our social media channels to keep us in your news feed.

Whilst we are always happy to receive requests for new items it is not possible to stock everything requested.   We are small store with limited storage space and as a team of two there are limits to how many brands we can manage to order from each month.  

Most brands require a minimum monthly order amount, which is too high when it’s just one product that’s gone viral making it impossible to order just the one item everyone wants.

Some brands do not allow other retailers to stock their brands – the most requested brand we get asked about is Simon Says Stamp – we have tried so many times to work with them but they will not entertain the idea of anyone else selling their own brand range.

We cannot add items to orders once they have been placed.  All orders must go through the online store for tax and inventory purposes and be paid upfront using one of the online payment methods available.  Please place a new order for any items missed as soon as possible after completing the first order and email the store to let us know and we will do our best to combine your orders and adjust postage accordingly.  [Please note, sometimes we can pack orders within minutes of arrival so if postage has already been applied it may not be possible to combine your orders]

All orders are shipped via Royal Mail and can be tracked with the code provided on your shipping confirmation via their online tracking portal here https://www.royalmail.com/track-your-item 

We do not have access to any additional tracking information, and cannot track orders on behalf of customers.

On the rare occasion that a parcel does not get scanned onto the system at the sorting office, the tracking system may say “We’re Expecting It”.  The process we use with Royal Mail is that all parcels leave our premises in a sealed sack with a tag for the type of service used (so all Tracked24 in one sack etc) with a daily manifest which details how many of each service type we have shipped that day.  This manifest is scanned at our premises – the individual parcels should then all receive an individual scan once they get to the depot for onwards travel and this is the first “tracking point” on the system.   If this scan fails then that is why it states “We’re Expecting It” even though they already have it!  There is nothing we can do to trace a parcel that fails this initial scan.  In 99% of cases, it will be delivered without further scans within a couple of days, but as it could then be classed as “untracked mail” it can be much slower.  

We ask that you wait 14 days from the date of delivery and if you have not had it within that time, to get in touch for a refund.  We find most parcels with a missing scan are delivered within this 14-day period.  Whilst we understand this can be frustrating, we appreciate your patience, as it helps us as a small business as any refund we make to you is NOT refunded to us by Royal Mail.  

If you’ve received the wrong item, please contact the store immediately using the email on the invoice in your parcel and we will rectify the issue for you.  We are only human, and sometimes we do make mistakes but we will fix it. 

Please DO NOT reorder the item you wanted but didn’t receive before speaking to us.

It is not uncommon for orders to leapfrog each other in the mail system – parcels can be sent to the wrong sorting offices and then take a while to be redirected.  As per the tracking advice above, please allow 14 days post the date of delivery for the first order to arrive, then get in touch if it doesn’t.

Whilst not perfect, we do still believe Royal Mail’s lost parcel rates are much lower than other couriers like Evri/Yodel so we do not plan to offer alternatives at this stage.

This is based on current reports from OffCom which can be accessed here https://www.ofcom.org.uk/post/deliveries-and-charges/best-and-worst-parcel-firms-for-customer-service-satisfaction-revealed

No. As an online only store, we have no means of processing cash or cheques. All orders must go through the online store for tax and inventory purposes and be paid upfront using one of the online payment methods available.