Shipping & Delivery

Our shipping rates are based on a combination of order value and weight/size limits for each region.

UK ORDERS

All UK orders are sent with Royal Mail Tracked services.   You can opt for Tracked 24 or Tracked 48 - please note these are delivery aims and not guarantees under Royal Mail's terms of service.

Opting for Tracked 24 does not mean your order will ship same day – we pack all orders strictly in the order of arrival and whilst most orders ship same or next day, during busy periods it can take a couple of working days for us to process your order.  We do not ship on weekends or bank holidays.

LARGE LETTERS

Large Letters are for "flat" items only.  The maximum size of large letter shipment is 35cm x 25cm x 2.5cm deep to a maximum of 750g..  This means that items such as ink pads, reinkers and storage items fall into the parcel category as they are deeper than 2.5cm, and large items likewise for bigger flat items like 12x12 papers.

 

PARCELS

	Orders Under £65		Orders Between £65 and £100		Orders Over £100
	Tracked 48	Tracked 24	Tracked 48	Tracked 24	Tracked 48	Tracked 24
Parcel up to 5kg	£3.95	£4.50	£2.95	£3.50	Free	£1.50

EUROPE ORDERS

EUROPEAN ORDERS with a value UP TO £130

SHIPS ON A DDU (Delivered Duty Upaid) BASIS ONLY All taxes and duties are payable by the customer in their local country  (see Brexit below)

WEIGHT	TRACKED	UNTRACKED     NON REFUNDABLE IF LOST
up to 99g	£8.95	£3.50
100g - 249g	£8.95	£4.25
250g - 499g	£10.50	£5.50
500g-749g	£11.95	£7.95
750g - 999g	£12.95	£9.50
1000g - 1499g	£13.95	£11.50
1500g - 1999g	£14.95	£12.50
over 2kg	We cannot ship over 2kg outside the UK

 

EUROPEAN ORDERS with a value OVER £130

SHIPS ON A DDU (Delivered Duty Upaid) BASIS ONLY All taxes and duties are payable by the customer in their local country  (see Brexit below) 

WEIGHT	TRACKED	UNTRACKED     NON REFUNDABLE IF LOST
up to 99g	£6.95	Free
100g - 249g	£6.95	£1.25
250g - 499g	£8.50	£3.50
500g-749g	£9.95	£5.50
750g - 999g	£10.50	£6.50
1000g - 1499g	£11.95	£9.50
1500g - 1999g	£12.95	£11.00
over 2kg	We cannot ship over 2kg outside the UK

  

REST OF THE WORLD

SHIPS ON A DDU (Delivered Duty Unpaid) BASIS ONLY. All taxes and duties are payable by the customer in their local country.

We cannot offer untracked shipping to ROW locations.

WEIGHT	TRACKED
up to 99g	£10.50
100g - 249g	£12.50
250g - 499g	£15.95
500g-749g	£19.95
750g - 999g	£21.95
1000g - 1499g	£26.95
1500g - 1999g	£29.95
over 2kg	We cannot ship over 2kg outside the UK

 

DELIVERY ESTIMATES & TRACKING

WITHIN THE UK

Tracked 24 should be delivered next working day (Royal Mail do deliver these on Sundays in some areas but not all) and Tracked 48 within 2 working days.  [These are Royal Mail's delivery aims and are not guaranteed but are generally followed in most cases]  Tracking is provided automatically to customers via text or email from within the Royal Mail shipping system.  If you don’t enter accurate information on placing your order you will not receive tracking information. 

You can track your orders on the Royal Mail website using the code provided after Shipping: https://www.royalmail.com/track-your-item    We cannot access any further information – we only have access to the same tracking link as customers so it is the customers responsibility to track their orders.

We do still find that parcels can take longer than Royal Mail’s suggested delivery times in certain areas particularly following bank holidays and in November and December when the amount of mail in the system increases significantly.  Royal Mail allow 14 days before any parcel is classed as lost.   If you have not received your parcel after 14 days, please contact us for a refund.   Please note you will be asked to confirm details of your order and, where the lost parcel is due to inaccurately entered address information, no refund will be given as we cannot be held responsible for incorrect address information at the point of ordering.

WITHIN EUROPE   

TRACKED

European orders ship with Royal Mail Tracked services as standard.  This is not a guarantee of faster shipping, but tracked orders are less likely to be lost.  Tracking codes will be provided to your account after shipping and you can track delivery.   Phone numbers must be provided as many European deliveries are handed to GLS and they will not deliver a parcel without a phone number.  Delivery estimates of 3-5 working days. 

You can track your orders on the Royal Mail website using the code provided after Shipping: https://www.royalmail.com/track-your-item

As per Royal Mail standards, a parcel will not be deemed to be lost until 30 days after the date of shipping.   If you order has not arrived as expected let us know by email but please note we cannot recompense you until the full number of days have expired.   Post tends to be slower over the summer months when postage staff numbers are lower due to holidays and in late November and December when mail volumes increase due to Christmas.   Please note you will be asked to confirm details of your order and, where the lost parcel is due to inaccurately entered address information, no refund will be given as we cannot be held responsible for incorrect address information at the point of ordering.

UNTRACKED

Customers may opt to have their order shipped by Royal Mail Standard International services which have delivery estimates of 5-10  working days but it can take up to 30 days.  CUSTOMERS WHO OPT FOR THIS SHIPPING OPTION WHO DO NOT RECEIVE THEIR PARCEL WILL NOT BE REFUNDED.  Due to the increase volume of lost mail in Europe we can now only refund post that is tracked.   Post tends to be slower over the summer months when postage staff numbers are lower due to holidays and in late November and December when mail volumes increase due to Christmas.

 

REST OF THE WORLD

Orders shipped beyond Europe ship with Royal Mail Tracked services as standard, we do not offer a non-tracked option beyond Europe.  This is not a guarantee of faster shipping, but tracked orders are less likely to be lost.  Tracking codes will be provided to your account after shipping and you can track delivery.   Delivery estimates are 6-10 days but can take up 40 days.  Post tends to be slower over the summer months when postage staff numbers are lower due to holidays and in late November and December when mail volumes increase due to Christmas.   Please note you will be asked to confirm details of your order and, where the lost parcel is due to inaccurately entered address information, no refund will be given as we cannot be held responsible for incorrect address information at the point of ordering.

You can track your orders on the Royal Mail website using the code provided after Shipping: https://www.royalmail.com/track-your-item

 

THIS INFORMATION MAY BE UPDATED AND MODIFIED AT ANY TIME, PLEASE CHECK REGULARLY AND DO NOT RELY ON INFORMATION FROM PREVIOUS ORDERS.