We introduced a Loyalty Points Scheme in January 2020. Points are automatically issued to registered customers for all orders over £10 (excluding shipping charges) EXCLUDING GIFT CARD PURCHASES. Loyalty points cannot be issued to guest check outs – customers must be logged into their account so the points may be allocated to their account at the time of placing an order.
POINTS CANNOT BE ADDED RETROSPECTIVELY under any circumstances.
Points Value
Points are issued at the standard rate of 100 points per £1 spent for all orders with a value of £10 or more (e.g. £100 spend = 10,000 points). Loyalty points are valued at 0.03p against future store orders but have no other monetary value. Customers can spend points on each order or opt to save points for a bigger discount off a future order. Points do not have an expiry date and will be valid whilst ever the Loyalty Points Scheme is running. Customers who order over £250 worth of goods in a single order (does not apply to multiple orders placed on the same day) will automatically have the loyalty points for that single order doubled.
Spend loyalty points on the CART page - slide the slider to select how many of your available points you want to spend. You must be logged in for your points to show up. The cart can be found by clicking the shopping trolley icon top right of every page. You must go to the cart before checkout to spend points.
Bonus Points Promotion
The new loyalty scheme also permits us to offer bonus points – so keep an eye on our social media and newsletter for points promotions when specific products may have double or triple points available, or when we have double points days across the store.
Terms and Conditions
- We reserve the right to terminate the Loyalty Points Scheme at any time without prior notice. (although we would aim to offer a minimum of 10 days notice before closing the scheme should the need arise to allow time to spend points ).
- Loyalty points are valued at 0.03p each ONLY when used to claim discount against an order at Seven Hills Crafts Limited, and otherwise have no redemption value.
- We reserve the right to adjust the value of points, both for points yet earned and already earned without prior notice.
- We reserve the right to adjust the number of points earned per amount spent at our discretion without prior notice.
- Points awarded for goods which are subsequently returned or refunded for any reason will be debited.
- Points are only ever issued at the time of placing an order. We cannot ever, in any way, offer retrospective points. It is entirely the customers responsibility to ensure they are logged into their account before placing an order so that they qualify for loyalty points. WE CANNOT ADD POINTS TO AN ACCOUNT ONCE THE ORDER IS PLACED.
- Points are NOT allocated to gift card purchases, but points will be allocated to a person buying goods from the store with a gift card.
- We reserve the right to change the loyalty points scheme in any way necessary at any time. Points are not an entitlement but a bonus given entirely at our discretion.
